Risk Monitor · Q2 2026

14 active alerts this week
Product Telemetry · NPS · Support Queue · CRM · Payment Status
Accounts Monitored
340
HR SaaS mid-market
Flight Risk (2+ signals)
28
Requires immediate action
ARR at Risk
$1.8M
Flight risk accounts
Alerts This Week
14
Vs 9 last week
Signal Heatmap
12 accounts · 6 risk signals · ● Fired   ◑ Warning   ○ Clear
AccountCSMRiskUsage DeclineNPS DropSupport EscalationLow Login FreqChampion LeftLate Payment
Ironwood HRM. Torres87
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Clearpath PeopleL. Chen79
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Sprout HCMM. Torres71
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Ridgeline TalentF. Amara68
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Harbor WorkforceL. Chen62
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Pinnacle PeopleF. Amara54
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Nexus HRTechM. Torres49
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Canopy PayrollL. Chen44
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Driftwood HRF. Amara38
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Colossus BenefitsM. Torres31
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Streamline TalentL. Chen24
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Foundry PeopleF. Amara18
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Highest-Risk Accounts
Top 5 by composite risk score · immediate action required
87
Ironwood HRCSM: M. Torres·Renewal in 34d
Usage DeclineNPS DropLow Login FreqChampion Left
→ Executive sponsor call within 48hrs; escalate to VP CS
79
Clearpath PeopleCSM: L. Chen·Renewal in 61d
Usage DeclineSupport EscalationLate Payment
→ Schedule business review; involve billing team on late payment
71
Sprout HCMCSM: M. Torres·Renewal in 89d
NPS DropLow Login Freq
→ Deliver adoption playbook; invite to product roadmap webinar
68
Ridgeline TalentCSM: F. Amara·Renewal in 47d
Usage DeclineLow Login Freq
→ Re-engage new champion; book onboarding refresh for key users
62
Harbor WorkforceCSM: L. Chen·Renewal in 112d
Support EscalationChampion Left
→ Identify new internal champion; close open support tickets first