Delivery Overview · April 2026

Case Management System · Live
CMS · Workflow Engine · Regional Operations Data
Cases Open
4,847
Across all regions
Avg Resolution Time
8.3 days
Target: ≤10 days
SLA Compliance
91.4%
Target: ≥90%
Resolved This Month
2,341
April 2026 MTD
Case Volume by Region
Open cases · April 2026
SLA compliance % (right axis)
80%85%90%95%100%847North We…723South Ea…651Midlands589Yorkshire498South We…467East412London388Scotland272Wales
Region Performance
All 9 regions · SLA target: 90% within 10 days
RegionOpen CasesAvg ResolutionSLA Compliancevs Last MonthStatus
North West8479.1 days89.2%-1.4ppAt Risk
South East7237.4 days94.1%+2.1ppOn Target
Midlands6518.6 days91.7%+0.3ppOn Target
Yorkshire5899.8 days88.3%-2.8ppAt Risk
South West4986.9 days95.6%+1.7ppOn Target
East4677.7 days93.8%+0.9ppOn Target
London41211.2 days84.2%-4.1ppBreached
Scotland3888.1 days92.4%+1.2ppOn Target
Wales2728.9 days90.1%-0.6ppOn Target